Marines


G-6 Communication & Information Systems

Marine Corps University Seal - New
Marine Corps University
Quantico, Virginia
Step 1:  Cyber Awareness and PII Certificate

All users requesting an account must complete Cyber Awareness and PII training. After the training is completed, you will receive your Cyber Awareness and PII Certificates. The Cyber Awareness and PII Certificates are REQUIRED in order to request a Marine Corps University Account (EDU Account). The list below will direct users where to take the Cyber Awareness and PII courses.

Active Duty:  MarineNet
Civilians:  TWMS
Contractors:  MarineNet

 

Step 2:  AutoSAAR Account Creation

After users complete their Cyber Awareness and PII training and receive their Cyber Awareness and PII Certificates, users are REQUIRED to create an account on AutoSAAR. Below is a link which will bring users to a PDF document. The PDF document shows detailed instructions on how to create an account on AutoSAAR. Follow the steps on the PDF document to create an AutoSAAR Account. AutoSAAR is a CAC-enabled website. Please ensure users have their CAC inserted into a CAC reader on their computer. Users who are experiencing any problems or have any concerns, please contact mcuhelpdesk@usmcu.edu

AutoSAAR Account Creation Instructions

AutoSAAR Website

 

Step 3:  Submitting an EDU SAAR with AutoSAAR

After users create their AutoSAAR Account, users are REQUIRED to submit an EDU SAAR to receive a Marine Corps University Account (EDU Account). Below is a link which will bring users to a PDF document. The PDF document shows detailed instructions on how to submit an EDU SAAR on AutoSAAR. Follow the steps on the PDF document to submit an EDU SAAR for an Marine Corps University Account (EDU Account). Users who are experiencing any problems or have any concerns, please contact mcuhelpdesk@usmcu.edu.

Submitting an EDU SAAR on AutoSAAR Instructions

AutoSAAR Website

Personal Laptop Information

The Marine Corps University (MCU) does have a Bring Your Own Device (BYOD) policy that allows all students to be able to use their own laptops and CAC enabled tablets on the provided wireless (CampusNet) network.

The Marine Corps University Information Technology (MCU IT) Helpdesk can provide handouts and web link for students so that they can walk themselves through the setup process. If the student or staff is unable to properly configure his/her device, a MCU IT technician can assist if no other IT related priorities exist. Please note that the MCU Technology Department will not become liable for information lost or hardware damage.

Cellphone & Tablet Information

The Marine Corps University has a Bring Your Own Device (BYOD) policy that allows Students and Staff members to have their Personal iOS or Android Phones and Tablets configured to access MCU Email, Calendar, and Drive.
 

                                                          

         Android Instructions                             iPhone Instructions

Users can contact the Marine Corps University Helpdesk if assistance is needed setting up MCU Email, Calendar, and Drive on their personal mobile devices. Please contact the Helpdesk either through email (mcuhelpdesk@usmcu.edu), phone call (703-432-4866), or walk-in/appointment. The Helpdesk office is located in the Warner Hall, building 2044, in room 1124.

 

If You Are Having Issue with Your Device Setup
  • Visit the MCU IT Helpdesk office located in the Warner Building Room 1124.

MCEN SYSTEM SUPPORT

The MCU IT Department Technicians DO NOT have any support privileges or elevated rights to assist with MCEN related issues. See below for the Enterprise Service Desk contact information.

The MCU IT Helpdesk or users can contact the ESD for MCEN-N and MCEN-S computer trouble reports and service requests:

  • Phone:  COMM:  855-373-8762 | DSN:  312-465-8079

  • NIPR E-mail:  Enterprise_Service_Desk@usmc.mil

  • SIPR E-mail:  Enterprise_Service_Desk@usmc.smil.mil

 

13 August 2018 (MCINCR G6 RSD Support)

- Users contacting the MCINCR G6 RSD, by phone, will receive notice to contact the ESD for all MCEN-N and MCEN-S trouble reports and service requests.

- Users emailing MCEN-N or MCEN-S trouble reports to the MCI NCR G6 RSD will receive a response to please contact the ESD to report their trouble.

- Users contacting the MCINCR G6 RSD at 703-784-2111 to report phone or radio trouble or request services will receive service support.

When emailing the Enterprise Service Desk for a MCEN request the questions that require answers to create a ticket in Remedy are:

 

Marine Corps Workstation Incident Template

Domain (MCEN-N/S/L):

>>Verify / Update Customer Information<<

**********Customer Info******************************

Cx Name:

Rank:

Base:

BLDG #:

Room #:

Major Command:

Department / Section:

Phone Number:

E-mail:

Alternate POC:

**********CI DETAILS*********************************

Computer / Device Name:

IP Address:

Asset Tag:

Service Tag:

Make / Model:

Network Domain:

Operating System:

Bldg / Floor / Room / Cube / Port:

>>RELATE CMDB CI<<

************Description of Problem*******************

Error Message or Symptom:

ERROR:  State error exactly or attach screenshot.

FREQUENCY:  How often?

CAUSE:  Any recent changes that may have contributed?

START:  When did the issue begin?

>>MAJOR INCIDENT?

>>RELATE ASSOCIATED TICKET<<

**************Troubleshooting***********************

Troubleshooting steps taken:

**************Additional Information*************

MarineNet and Moodle

The MCU IT Helpdesk DOES NOT support or provide assistance with MarineNet or Moodle. If users are experiencing issues with MarineNet or Moodle, please contact CDET.

 

CDET's Information

Location:  Breckenridge (Building 2076)
Floor:  Basement
Room:  067
Phone:  888-435-8762
Email:  cdet.student_support@usmc.mil