HomeFaculty & StaffAcademic RegulationsChapter 9: Student Complaint Policy

Student Complaint Policy

 

  1. ‚ÄčPurpose.  The purpose of this chapter is to provide a fair and equitable process for resolving resident student complaints.

  2. Complaints.  A complaint is defined as an actual or supposed circumstance that adversely affects the grades, status, or rights of a student.  Complaints are broadly defined as informal and formal.

    a.Informal.  Before making written complaints, students are encouraged to seek resolution by discussing them informally with the faculty advisor, instructor, or course director who is most associated with the matter.  MCU personnel are expected to deal with the matter in an open and professional manner and take reasonable and prompt action to try to resolve it informally. A student who is uncertain about how to seek informal resolution of a concern is encouraged to seek advice from the Director of Student Services.

    b.Formal.  If an issue cannot be resolved informally, a student may make a formal complaint. Formal complaints must be submitted in writing on the prescribed form (Appendix K). If the complaint involves a member of the student’s chain of command, then the student may submit the complaint form directly to the Chief of Staff, MCU. To

    i.Complete the Student Complaint/Grievance Application found in Appendix K, which is also available on the MCU website and MCU SharePoint site.  The written complaint must be submitted within one month of the occurrence of the action or matter in question.  On a case-by-case basis, formal complaints may be accepted beyond the one-month timeframe.

    ii.The completed Student Complaint/Grievance Application will be submitted to the deputy director (Step I in Appendix K).  The deputy director must meet with the student within three working days of receipt of the written complaint.  At this point, the educational program director will inform the MCU Chief of Staff that a formal complaint has been registered.

    iii.The educational program director will maintain a file of all documentation in relation to the consideration of the complaint and must assure that any staff member named in the complaint receives a copy as soon as possible.  These records will be maintained for a period of ten years.  Redacted records will be available for review for any accreditation or regulatory purposes.

    iv.The Staff Secretary will record the complaint in the MCU Student Complaint Log.

    v.If the student is dissatisfied with the resolution proposed by the deputy director, the formal complaint is forwarded to the educational program director within five working days of the conclusion of Step I (Step II in Appendix K).  The educational program director must meet with the student within three working days of receipt of the written complaint.  If the issue involves the awarding of a grade, the decision of the educational program director will be final.

    vi.If the student is dissatisfied with the resolution proposed by the educational program director, the formal complaint is forwarded to the Chief of Staff, MCU (Step III in Appendix K).  This action may be taken if the student disagrees with the decision of the educational program director or alleges serious abuse of discretionary authority.  If at all possible, the Chief of Staff will address the complaint within ten working days.

    vii.As a final recourse, and within five working days of receipt of the resolution proposed by the Chief of Staff, the complainant may file an appeal with the President, MCU.

    viii.The Staff Secretary will record the resolution in the MCU Student Complaint Log.

  3. Exceptions.  This policy does not apply to the following:

    a.Student Code of Conduct issues.

    b.Allegations of discrimination based on race, national origin, sex (including sexual harassment), disability, or age.  These types of complaints are covered under the EDCOM Equal Opportunity Policy.

    Request Mast and Article 138 (Military).  Processes and rights described in these procedures do not replace or supersede the Request Mast Policy, Uniform Code of Military Justice Article 138 (Grievance against a Commanding Officer), or any procedures provided for action under the UCMJ.  This complaint policy does not replace any disciplinary or administrative actions provided for in other DOD directives, or instructions published at the Training and Education Command (TECOM). This policy addresses complaint-handling provisions that meet federal and accreditation requirements.  NAVMC DIR 1700.23F (Request Mast Procedures) and MCO 1700.23F (Request Mast) delineate the procedures that will be used by Marines and Sailors to request mast, should they desire to do so.  International military students and U.S. sister service students assigned to Marine Corps University will be afforded the same procedures to directly seek assistance from, or communicate grievances to, their commanding officers as established in the references.