Dr. Lauren Mackenzie is Professor of Military Cross-Cultural Competence at the Center for Advanced Operational Culture Learning (CAOCL), Marine Corps University. She also currently serves as the Marine Corps University faculty council president as well as an adjunct Professor of Military/Emergency Medicine at the Uniformed Services University of Health Sciences.
She conducts research relating to cross-cultural competence, oversees culture-related curriculum development and outcomes assessment, and delivers communication and culture lectures across the Professional Military Education spectrum, to include the Marine Corps Command and Staff College, War College, Expeditionary Warfighting School, and the College of Enlisted Military Education. Recently, she was invited to provide "Intercultural Communication" presentations at the Women, Peace and Security annual conference, the FBI Academy, the U.S. Naval War College and the Walter Reed Army Institute of Research, among others. From 2009-2014, Dr. Mackenzie served as Associate Professor of Cross-Cultural Communication at the U. S. Air Force Culture and Language Center where she taught resident electives at the Air Command and Staff College and designed and delivered the "Introduction to Cross-Cultural Communication" on-line course, completed by over 1,000 Airmen annually.
Dr. Mackenzie earned her M.A. and Ph.D. in Communication from the University of Massachusetts and has taught intercultural competence courses throughout the Department of Defense over the past nine years. Prior to working for the Department of Defense, she taught a variety of intercultural and interpersonal communication courses at the University of Massachusetts, the State University of New York Potsdam, and Columbus State University, among others. Dr. Mackenzie's most recent publications are devoted to best practices in military on-line culture learning and assessment, with recent entries in the International Encyclopedia of Intercultural Communication and the Handbook of Communication Training. She is also the co-author with Dr. Kerry Fosher of the Culture General Guidebook for Military Professionals.
Mackenzie, L. & Tenzek, K. (2018). Cultural Variation in End-of-Life Conversations: Using Cultural Discourse Analysis as a Tool to Analyze Case Studies Designed for Professional Military Education. In M. Scollo & T. Milburn (Eds.) Engaging and Transforming Global Communication through Cultural Discourse Analysis (P. 91-110). Teaneck, NJ: Farleigh Dickinson University Press.
Steen, S., Mackenzie, L. & Buechner, B. (2018). Incorporating Cosmopolitan Communication into Diverse Teaching and Training Contexts: Considerations from Our Work with Military Students and Veterans. In D. Becker & J.D. Wallace (Eds.) Handbook of Communication Training: A Best Practices Framework for Assessing and Developing Competence . (P. 401-413). New York: Routledge.
Fosher, K. & Mackenzie, L. (2017). Culture General Guidebook for the Military Professional. Quantico, VA: Center for Advanced Operational Culture Learning. https://www.usmcu.edu/culture-general-guidebook.
Mackenzie, L. & Miller, J. (2017). Intercultural Training in the Military. In (Y.Y. Kim & K. McKay-Semmler, Eds) International Encyclopedia of Intercultural Communication. (P.1411-1420) Malden, MA: Wiley Blackwell.
Mackenzie, L. & Post.K. (2019). Relationship Repair Strategies for the Military Professional: The Impact of Cultural Differences on Expectations and Applications. Marine Corps University Journal 10, no 1: 128-141.
Mackenzie, L. (2017). The Sights and Sounds of Rapport-Building Across Cultures. In Seiter, J. S., Peeples, J., & Sanders, M. L. (Eds.)Communication in the Classroom: A Collection of Great Ideas for Teaching Students (P. 247-250). Boston, MA: Bedford/St. Martin's.
Mackenzie, L. & Wallace, M. (2015). Intentional Design: Using Iterative Modification to Enhance Online Learning for Professional Cohorts. In T. Milburn (Ed.) Communicating User Experience: Applying Local Strategies Research to Digital Media Design. Lanham, MD: Lexington.
Mackenzie, L. (2014). Strategic Enablers: How Intercultural Communication Skills Advance Micro-Level International Security. Journal of Culture, Language & International Security. 1 (1): 85-96.
Mackenzie, L. & Wallace, M. (2014). Cross-Cultural Communication Contributions to Professional Military Education: A Distance Learning Case Study. In R. Greene-Sands & A. Greene-Sands (Eds.) Cross-Cultural Competence for a 21st Century Military: Lanham, MD: Lexington.
Mackenzie, L., Fogarty, P. & Khachadoorian, A. (2013). A Model for Military Online Culture Education: Key Findings and Best Practices. EDUCAUSE Review. 48:4. July/Aug.http://www.educause.edu/ero/article/model-online- military-culture-education-key-findings-and-best-practices.
Mackenzie, L. & Wallace, M. (2012). Distance Learning Designed for the U.S. Air Force. Academic Exchange Quarterly. Summer: 16 (2), 55-60.
Mackenzie, L. & Wallace, M. (2011). The Communication of Respect as a Significant Dimension of Cross-Cultural Competence. Cross-Cultural Communication. 7 (3): 10-18.
- Ph.D. Communication, University of Massachusetts
- M.A. Communication, University of Massachusetts
- B.A. Communication and Spanish, University of Maryland
Areas of Interest:
- Military Cross-Cultural Competence
- Communication of Respect
- On-line Military Culture Education
- Intercultural Situational Judgment Tests
Professor of Military Cross-Cultural Competence